Job Title: Retail Banker I

Reports to: Bank Manager

FLSA Status: Non Exempt (hourly)

Statement of Hire:

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customers expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Job Summary:

The position of Retail Banker is a highly visible position as the individual has contact with numerous customers on a daily basis. A Retail Banker processes deposits and withdrawals along with related responsibilities and must efficiently and accurately handle and safeguard large amounts of cash. A Retail Banker may open new deposit accounts. He or she, while assisting existing customers, will recognize customers potential needs for additional deposit-related services and process the necessary paperwork for setting up those services.

Essential Duties & Responsibilities:

• Exhibit a sense of urgency to provide the finest customer service at all times and in all forms of verbal and written communication

• Perform paying and receiving responsibilities;

  • Receive and process deposits, withdrawals, and loan payments

  • Cash checks

  • Issue Cashiers Checks, Gift Cards and Travel Cards

  • Operate coin machine and currency counter

  • Buy and sell money of Vault

  • Place Holds on accounts as needed

  • Process Credit Card Cash Advances

  • Redeem Savings Bonds

  • May perform ATM and Instant Issue Debit Card related responsibilities

  • Perform balancing procedures

  • Encode and image work

• Maintain product knowledge and assist customers with Deposit Products:

  • May setup deposit accounts/related products and handle changes to existing accounts

  • Process all documentation for service sold

  • Recognize customers potential needs for other products and refer to appropriate Product Specialist

• Handle miscellaneous responsibilities, including:

  • Accepting wire transfer requests and processing paperwork

  • Entering address change

  • Accepting and processing stop-pays

  • Accepting check orders

  • Assisting with debit card activations, hot-carding, etc. (through Shazam) depending on experience level

  • Assisting in answering phone calls

• Maintain constant awareness of fraudulent or suspicious transactions and comply with BSA and other regulations and procedures

• Perform all other tasks requested as they relate to the Bank and its functions.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Compliance:

All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.

All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Education / Experience:

• High school diploma or general education degree required.

• Cash handling experience required; previous banking, sales, and customer serviced experience preferred.

• Bilingual highly desirable.

Skills / Knowledge / Abilities:

• Ability to effectively communicate courteously and professionally in English (both written and oral) with customers and team members.

• Ability to handle cash transactions accurately and efficiently.

• Ability to project friendly, courteous, and professional image.

• Effective listening skills

• Sound reasoning and judgment skills with the ability to problem solve.

• Ability to maintain confidentiality.

• Ability to utilize all necessary software applications as well as Microsoft Office

• Good interpersonal communication skills to effectively relate to all levels of the Bank staff

Working Conditions / Environment / Potential Hazards:

• General office environment

• May be necessary to work extended hours

• Periodic travel

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Able to sit or stand for an extended period of time

• Able to lift up to 50 pounds

• Use of fine motor skills